Monroe Carell Jr. Children's Hospital at Vanderbilt
Monroe Carell Jr. Children's Hospital at Vanderbilt
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Home / News and Events / News Releases / Hospital earns top patient satisfaction scores
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Hospital earns top patient satisfaction scores
By Wayne Wood
June 13, 2014

The Monroe Carell Jr. Children’s Hospital at Vanderbilt won the Top Performer Award for “Inpatient Services — Children’s Hospitals” in the 2014 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor.

The recognition means that the hospital scored the highest of the 20 children’s hospitals in the PRC national benchmark group.

In total, Vanderbilt University Medical Center providers and teams with exceptional patient satisfaction scores have won 22 Top Performer Awards and 330 5-Star Awards in PRC’s surveys of patient attitudes, which it conducts for hundreds of hospitals and health systems.

The company’s annual awards are based on the survey question asking patients to rate the care they’ve received from a team or an individual provider. Awards are based on how often respondents gave a rating of excellent on the survey question.

Top Performer Awards go to individuals and teams who score in the 100th percentile within their clinical discipline or service category, and 5-Star Awards go to those who score within the 90th to 99th percentiles.

The awards were presented at the PRC Excellence in Health Care Conference held this week in St. Louis.

“Congratulations to our Top Performers and 5-Star Award winners, and special congratulations to Children’s Hospital,” said C. Wright Pinson, MBA, M.D., deputy vice chancellor for Health Affairs and CEO of the Vanderbilt Health System. “The satisfaction of our patients for outstanding service is our greatest reward.”

Luke Gregory, chief executive officer of Children’s Hospital, added his praise.

“Each day our staff and faculty serve more than 1,000 children and their families from Middle Tennessee and across the Southeast. They work as a team dedicated to the comfort, care and healing of all children. This special award reflects their impact on patients’ lives.

“It is such a unique accomplishment for a hospital and all its caregivers to be recognized as the very best in the nation,” Gregory said.

This year’s awards are based on survey responses from 2013. Not all individuals and groups at VUMC were eligible for awards.

PRC limits eligibility for 5-Star Awards to individuals and groups having 50 or more survey responses over the previous year, and limits eligibility for Top Performer Awards to individuals with 50 or more survey responses and groups with 100 or more responses.

Top Performer Award: Entity

The Monroe Carell Jr. Children’s Hospital at Vanderbilt: Inpatient Services — Children’s Hospitals

Top Performer Awards: Individuals

Christine Allocco, FNP
Alison B. Barlow, APRN, MSN
Jordan Berlin, M.D.
Michelle Foote-Pearce, MSN, D. Min., R.N.
Helen Hatfield, CRNP
Mark C. Kelley, M.D.
Taylor Koval, LMT
Emily Graham Kurtz, M.D.
Jonathan C. Nesbitt, M.D.
David S. Raiford, M.D.
Charles B. Rush, M.D.
Kyle Derek Weaver, M.D.
Kathryn L. Zahour, CRNP

Top Performer Awards: Teams

4 NICU Children’s Hospital
6A Pediatric Myelosuppression
7A Pediatric Cardiology
10T3 Myelosuppression/Stem Cell Transplant
Clinical Research Center — Inpatient
Neuroscience ICU
Pediatric Cardiology — Echo Lab
Vanderbilt Orthopaedics Cool Springs

Tags: Patient Care, Awards
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