Monroe Carell Jr. Children's Hospital at Vanderbilt
Monroe Carell Jr. Children's Hospital at Vanderbilt
Monroe Carell Jr. Children's Hospital at Vanderbilt
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Monroe Carell Jr.
Children's Hospital
at Vanderbilt
2200 Children's Way
Nashville, TN 37232

(615) 936-1000

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Patient Relations


Call patient services at (615) 322-6154 for assistance, complaints, praise or feedback.

This line is answered 7 a.m. to 9 p.m., every day. If you are calling outside of these hours, please listen to the recorded message. Press zero on your phone to be transferred to the Vanderbilt Operator and request to speak with the Children's Hospital administrator on call.

We are here for you

Patient Relations serves a neutral role among the Vanderbilt community (patients, families, guests, staff, and faculty) by encouraging open communication and promoting fairness to enhance the patient experience and strengthen our organizational commitment to service excellence.

A Patient Relations Specialist can assist you with many situations related to your patient experience, such as:

  • Address questions or concerns you may have about patient care
  • Answers questions about hospital policies and the teaching hospital environment
  • Promote and support patient rights
  • Provide information about Advanced Directives
  • Represent the formal grievance process for you and your family
  • Share feedback for outstanding service

If you wish to correspond in writing, please use the following address:

Patient Relations
1817 The Vanderbilt Clinic
Nashville, TN 37232-5612

The office is open Monday through Friday, 8 a.m. to 5 p.m.

Phone: (615) 322-6154

Fax: (615) 343-4163

Last Edited: June 15, 2016
Valued Participant of Vanderbilt Health Affiliated Network