Monroe Carell Jr. Children's Hospital at Vanderbilt
Monroe Carell Jr. Children's Hospital at Vanderbilt
Monroe Carell Jr. Children's Hospital at Vanderbilt
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Monroe Carell Jr.
Children's Hospital
at Vanderbilt
2200 Children's Way
Nashville, TN 37232

(615) 936-1000

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Clinic Policies


We are please you have chosen us for your primary care needs. These policies ensure our ability to provide you with the best possible care.

Appointment times
Please arrive at least 15 minutes before your scheduled appointment time to be checked in at the front desk. If you arrive late, we may ask you to reschedule your appointment. If we are still ableo to see you that day, we will work you in so that we do not inconvenience patients who arrive on time.

Missed appointments
If you are unable to make an appointment, you must call to cancel the appointment ahead of time. If you do not call, you'll receive a "no-show" letter in the mail. If you miss three scheduled appointments without calling to cancel, our clinic may be unable to continue to provide you with primary care services.

Walk-in patients 
Our clinic does not take walk-in patients. If you have an urgent issue, please call the office. We will help you with a same-day appointment or provide proper advice over the phone.

In order to provide safe and effective patient care, we only call in antibiotics prescriptions for patients who have been seen in our clinic.  

Controlled substances
We usually will not prescribe chronic narcotics or benzodiazepines at the first clinic visit. We will only consider requests for refills for narcotics or benzodiazepines during regular office hours. During the weekend or at night, the on-call physician will not refill these types of medications. We do not mail prescriptions for controlled substances. We ask all patients on chronic narcotic therapy prescribed by our clinic to sign a controlled substance contract. Breech of this contract will result in immediate dismissal from our clinic.

Medication refills
Please give the doctors and office staff at least 48 hours notice (two full business days) before you need a medicine refilled. 

Your doctor may ask you to make an appointment to complete certain forms or letters. We only provide work excuses for acute illness for patients seen in our clinic during the time of illness. Please allow up to two weeks for the doctor to complete the paperwork. Our doctors do not complete disability forms.

After-hours access to a doctor
We have eight partners who have passed board exams in Internal Medicine and Pediatrics.  If you have an EMERGENCY after business hours or during the weekend, the on-call doctor for the group will assist you. Please do not call for refills or appointments after regular business hours of 8:00 a.m. to 4:30 p.m. Monday through Friday.

Hospital admissions
If you are admitted to the hospital, the on-call doctor for our group will usually direct your care. Occasionally, there may be another Vanderbilt faculty doctor who is in charge of your care.

Adolescent are
We ask for the right to meet privately with all adolescent patients during their office visit. We will not discuss medical issues with parents without permission from the patient unless the adolescent is in immediate danger to himself/herself or someone else. We believe that trust is very important for this age group. Our practice does not perform urine drug screens.

Thank you for partnering with us in your health care.

Last Edited: June 9, 2016
Valued Participant of Vanderbilt Health Affiliated Network